Experience
Freelance Author & Content Creator
Self-Employed | June 2024 – Present
- Produced regular blog content, including posts on AI, ethics in technology, and tech literacy for technical and nontechnical audiences.
- Conceptualized, wrote, and self-published a full-length novel, showcasing independent project management, targeted marketing, and creative problem-solving.
- Created and promoted a regular series of blog posts on AI ethics and cybersecurity to inform and protect readers from cyber threats.
End User Support Specialist
U.S. Environmental Protection Agency (EPA) | December 2022 – June 2024
- Conducted IT audits, identified weaknesses in controls, and supervised government contractors to ensure adherence to service level agreements (SLAs).
- Established relationships with subject matter experts and end users to understand their needs and requirements.
- Proposed and facilitated the implementation of AI-powered accommodations / Assistive Technology for disabled employees. Examples include: Voice Recognition Tools, Sign Language Translation and realistic speech synthesis.
- Planned and implemented the Problem Management team which led to an increase in efficiency in ticket triaging.
- Communicated major system changes to over 17,000 federal employees, contractors, and interns successfully.
IT Support Specialist
National Association of Counties (NACo) | August 2022 – December 2022
- Resolved technical issues in a timely and efficient manner as part of the IT helpdesk.
- Created and managed Active Directory user accounts for on-premises and cloud servers in Azure.
- Utilized Microsoft Intune to deploy, install, and configure new hardware and software.
- Assisted in IT equipment inventory management.
Blaschke Fund Research Fellow
The Consortium of School Networking (CoSN) | May 2022 – August 2022
- Conducted a report on emerging IT staffing in school systems and presented findings to trustees and leadership.
- Specialized in reporting on cybersecurity, data privacy management, and differences between smaller and larger school districts.
- Developed blog posts highlighting select findings from the project, including interviews with CTOs, Directors of Technology, and former hackers.