Omar Chaudhry - IT Program Specialist WORK EXPERIENCE: End User Support Specialist US Environmental Protection Agency (EPA) December 2022 - June 2024 - Conducted IT audits, identified weaknesses in controls, and supervised government contractors adhered to service level agreements (SLAs). - Established relationships with subject matter experts and end users to understand their needs and requirements. - Demonstrated technical capabilities and professional knowledge to manage Assistive Technology for disabled employees. - Planned and implemented the Problem Management team which led to an increase in efficiency in ticket triaging. - communicated major system changes to over 17,000 federal employees, contractors, and interns successfully. IT Support Specialist National Association of Counties (NACo) August 2022 - December 2022 - Resolved technical issues in a timely and efficient manner as part of the IT helpdesk. - Created and managed Active Directory user accounts for on-prem and cloud servers in Azure. - Utilized Microsoft Intune to deploy, install, and configure new hardware and software. - Assisted in IT equipment inventory management. Blaschke Fund Research Fellow The Consortium of School Networking May 2022 - August 2022 - Conducted a report on emerging IT staffing in school systems and presented findings to trustees and leadership. - Specialized in reporting on cybersecurity, data privacy management, and differences between smaller and larger school districts. - Developed blog posts highlighting select findings from the project, including interviews with CTOs, Directors of Technology, and former hackers. Program Specialist Department of the Navy April 2019 - January 2021 - Developed tutorials for interns, recent hires and contractors that needed immediate training. - Dedicated response to Administrative IT team within the Office of Civilian Human Resources (OCHR). - Customized team pages, policy & guidance libraries, points of contact, and FAQs. - Optimized Microsoft Sharepoint UI/UX experience for teams ranging in levels of seniority. - Provided Metadata on HR policy and guidance to restructure backend. EDUCATION AND CERTIFICATIONS: Masters of Sciences (M.S.) in Cybersecurity Old Dominion University June 2022 Bachelor of Science (M.S.) in Business Administration Marymount University June 2022 SKILLS: Artificial Intelligence (AI) Technologies - Generative Pre-trained Transformer (GPT/ChatCPT/GPT-3 API) - Microsoft Copilot - Perplexity Risk Management Framework - NIST 800-53 Security & Privacy Controls - Information Technology Infrastructure Library (ITIL) - Federal Risk and Authorization Management Program (FedRAMP) Network Security -Social Engineering - Data Loss Prevention (DLP) - Incident Response (IR) Planning Business Applications - ServiceNow - Sharepoint - PowerBI - Intune - Linux Operating Systems (e.g. Kali, Ubuntu, etc.) Cloud Technologies - Amazon Web Services (AWS) - Microsoft Azure - Google Cloud Services (GCS) Programming Languages - Java - Python - Full Stack Web Development (HTML5/CSS/JS) Spoken Languages - English (Native) - Spanish (Intermediate B1) - Modern Standard Arabic (Elementary A1)