Omar Chaudhry - IT Program Specialist

WORK EXPERIENCE:

End User Support Specialist
US Environmental Protection Agency (EPA)
December 2022 - Present
  - Conducted IT audits, identified weaknesses in controls, and supervised government contractors adhered to service level agreements (SLAs).
  - Established relationships with subject matter experts and end users to understand their needs and requirements.
  - Demonstrated technical capabilities and professional knowledge to manage Assistive Technology for disabled employees.
  - Planned and implemented the Problem Management team which led to an increase in efficiency in ticket triaging.
  -  communicated major system changes to over 17,000 federal employees, contractors, and interns successfully.

IT Support Specialist
National Association of Counties (NACo)
August 2022 - December 2022
	- Resolved technical issues in a timely and efficient manner as part of the IT helpdesk.
	- Created and managed Active Directory user accounts for on-prem and cloud servers in Azure.
	- Utilized Microsoft Intune to deploy, install, and configure new hardware and software.
	- Assisted in IT equipment inventory management.

Blaschke Fund Research Fellow
The Consortium of School Networking
May 2022 - August 2022
	- Conducted a report on emerging IT staffing in school systems and presented findings to trustees and leadership.
	- Specialized in reporting on cybersecurity, data privacy management, and differences between smaller and larger school
districts.
	-  Developed blog posts highlighting select findings from the project, including interviews with CTOs, Directors of
Technology, and former hackers.

Program Specialist
Department of the Navy
April 2019 - January 2021
	- Developed tutorials for interns, recent hires and contractors that needed immediate training.
	- Dedicated response to Administrative IT team within the Office of Civilian Human Resources (OCHR).
	- Customized team pages, policy & guidance libraries, points of contact, and FAQs.
	- Optimized Microsoft Sharepoint UI/UX experience for teams ranging in levels of seniority.
	- Provided Metadata on HR policy and guidance to restructure backend.

EDUCATION AND CERTIFICATIONS:

Masters of Sciences (M.S.) in Cybersecurity
Old Dominion University
June 2022

Bachelor of Science (M.S.) in Business Administration
Marymount University
June 2022

SKILLS:

Risk Management Framework
  - NIST 800-53 Security & Privacy Controls
  - Information Technology Infrastructure Library (ITIL)
  -  Federal Risk and Authorization Management Program (FedRAMP)
Network Security
  -Social Engineering
  - Data Loss Prevention (DLP)
  - Incident Response (IR) Planning
Business Applications
  - ServiceNow
  - Sharepoint
  - PowerBI
  - Intune
  - Linux Operating Systems (e.g. Kali, Ubuntu, etc.)
Cloud Technologies
  - Amazon Web Services (AWS)
  - Microsoft Azure
  - Google Cloud Services (GCS)
Programming Languages
  - Java
  - Python
  - Full Stack Web Development (HTML5/CSS/JS)
Spoken Languages
  - English (Native)
  - Spanish (Intermediate B1)
  - Modern Standard Arabic (Elementary A1)