Conducted IT audits, identified weaknesses in controls, and supervised government contractors adhered to service level agreements (SLAs).
Established relationships with subject matter experts and end users to understand their needs and requirements.
Demonstrated technical capabilities and professional knowledge to manage Assistive Technology for disabled employees.
Planned and implemented the Problem Management team which led to an increase in efficiency in ticket triaging.
Communicated major system changes to over 17,000 federal employees, contractors, and interns successfully.
Resolved technical issues in a timely and efficient manner as part of the IT helpdesk.
Created and managed Active Directory user accounts for on-premises and cloud servers in Azure.
Utilized Microsoft Intune to deploy, install, and configure new hardware and software.
Assisted in IT equipment inventory management.
Conducted a report on emerging IT staffing in school systems and presented findings to trustees and leadership.
Specialized in reporting on cybersecurity, data privacy management, and differences between smaller and larger school districts.
Developed blog posts highlighting select findings from the project, including interviews with CTOs, Directors of Technology, and former hackers.
Developed tutorials for interns, recent hires and contractors that needed immediate training.
Dedicated response to Administrative IT team within the Office of Civilian Human Resources (OCHR).
Customized team pages, policy & guidance libraries, points of contact, and FAQs.
Optimized Microsoft Sharepoint UI/UX experience for teams ranging in levels of seniority.
Provided Metadata on HR policy and guidance to restructure backend.
Prepared agenda for the Department of Consumer Protection (DCP) and/or partner meetings, schedule conference rooms, monitor follow-up action items.
Analyzed existing policies through intranet archives, information and technical assistance to encourage up to 440 financial organizations and nonprofits to be responsive to the credit and banking needs of the communities they serve, including low- and moderate-income neighborhoods.
Supported Community Affairs Specialists in regards to MoneySmart ® Programs for Community Development Financial Institutions (CDFIs) and their eligible dependents using Microsoft SharePoint.
NIST 800-53 Controls, ITIL, and FedRAMP
Data Loss Prevention (DLP) and Incident Response (IR) Planning
AWS, Azure and Google Cloud Services
Sharepoint, PowerBI, Intune and Linux Operating Systems
Java, Python and Full Stack Web Development (HTML5/CSS/JS)
English (Native), Spanish (Intermediate B1) and Arabic (Elementary A1)