Maintain new system hardware and software using standard operating procedures.
Provide customer support services covering IT equipment, software systems, interfaces and networks.
Oversee one of more elements of an IT contract in accordance with contract terms.
Provide customer support for problem solving, integrating and supporting functional operations of multiple computer systems, software packages, networks and applications programs.
Communicate information about system changes.
Delivered support to IT helpdesk. Support involved troubleshooting and resolving technical issues in a timely and efficient manner.
Created and updated ActiveDirectory user accounts for both on-prem servers and cloud servers (Azure).
Utilized Microsoft Intune to deploy, install and configure new hardware and software.
Assist in collecting information for IT equipment inventory.
Conducted an analysis of emerging IT staffing in school systems including staffing for cybersecurity and data privacy management initiatives in school districts.
Focused on typical job responsibilities and how the IT department has changed in response to the pandemic, including how they support students, teachers and families using technology at-school and at-home.
Specialized on reporting how school systems are addressing cyber security attacks and protecting the privacy of student data and how they are staffing these requirements with attention paid to the differences between smaller and larger districts.
Developed a final report summarizing findings and present findings to Trustees of the Blaschke Fund and CoSN leadership.
Developed blog posts highlighting select findings from the project.
Developed tutorials for interns, recent hires and contractors that needed immediate training.
Dedicated response to Administrative IT team within the Office of Civilian Human Resources (OCHR).
Customized team pages, policy & guidance liraries, points of contact, and FAQs.
Optimized Microsoft Sharepoint UI/UX experience for teams ranging in levels of seniority.
Provided Metadata on HR policy and guidance to restructure backend.
Prepared agenda for the Department of Consumer Protection (DCP) and/or partner meetings, schedule conference rooms, monitor follow-up action items.
Analyzed existing policies through intranet archives, information and technical assistance to encourage up to 440 financial organizations and nonprofits to be responsive to the credit and banking needs of the communities they serve, including low- and moderate-income neighborhoods.
Supported Community Affairs Specialists in regards to MoneySmart ® Programs for Community Development Financial Institutions (CDFIs) and their epgible dependents using Microsoft SharePoint.
3.3 / 4.0 GPA
Commission expires May 2025
3.1 / 4.0 GPA
Wireshark, Data Loss Prevention (DLP), and Incident Response (IR) Planning
Digital Forensics, Mobile Security and Social Engineering
Java, Python and Full Stack Web Development (HTML5/CSS/JS)
English (Native), Spanish (Intermediate B1) and Arabic (Elementary A1)
Sharepoint, PowerBI and Intune
AWS, Azure and Google Cloud Services